Why am I unable to withdraw?

Stalina
December 24, 2020

May you encounter an issue with the withdrawal function, please ensure you are covering the withdrawal fee and are above the minimum withdrawal amount.
If you are still encountering difficulties, please contact our support team which will kindly help you.

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Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Cards provided to EEA residents are issued by Transact Payments Malta Limited and cards provided to UK residents are issued by Transact Payments Limited pursuant to licences by Mastercard International. Transact Payments Malta Limited is duly authorised and regulated by the Malta Financial Services Authority as a Financial Institution under the Financial Institution Act 1994. Registration number C 91879. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission.
Tap Global Limited (Tap) is licensed and regulated by the Gibraltar Financial Services Commission under the Distributed Ledger Technology (DLT) with license No. 25532.
*the rates applied for transactions within your free limit will be calculated using the Mastercard rates at the time of the transaction, these rates will have no additional mark up or fees from Tap Global Limited.