How do i report a damaged card?

Stalina
December 24, 2020

If your card has been damaged, you can let us know in the app.

Here is how to proceed:
• Start from the homepage
• Navigate to your card dashboard
• Above your virtual card you will encounter a little blue cog, press on it.
• In the appearing drop down menu you will find " Card damaged", select this option.
• An message box will appear asking you to confirm the operation, confirm by selecting " yes".

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Mastercard is a registered trademark and the circles design is a trademark of Mastercard International Incorporated. Cards provided to EEA residents are issued by Transact Payments Malta Limited and cards provided to UK residents are issued by Transact Payments Limited pursuant to licences by Mastercard International. Transact Payments Malta Limited is duly authorised and regulated by the Malta Financial Services Authority as a Financial Institution under the Financial Institution Act 1994. Registration number C 91879. Transact Payments Limited is authorised and regulated by the Gibraltar Financial Services Commission.
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